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Free shipping in Italy from €150, and free repairs for life on every piece

Our promise

Repaired free, for life

Every piece that leaves our bench comes back to it whenever it needs to. Seams, edges, handles, buckles: we mend them by hand, at no cost, for as long as the leather lasts.

The life of an Arno tote

Thirty years, one bag

What a vegetable-tanned bag goes through, and when it might come back to see us.

Day one

Honey-coloured and stiff

It stands on its own and smells of the tannery. The handles still feel new in the hand.

Year one

The patina arrives

The colour deepens to cognac where your hands hold it. The leather softens and takes your shape.

Year eight

A first visit

The thread on the handles is worn. We unpick it and sew it again, in the same holes. Free.

Year fifteen

New edges

The edges are re-dyed and burnished, a rivet is reset. It goes home looking ten years younger.

Year thirty

Handed down

Same bag, a new owner. Our promise follows the bag, not the receipt.

What it covers

Free, always

Always free
Re-stitching a seam or a handleFree
By hand, in waxed linen, in the original holes
Edges re-dyed and burnishedFree
Buckles, rivets and zips replacedFree
Solid brass, set by hand
Cleaning and a full balm treatmentFree
Done with every repair
Return shipping from FlorenceFree
Insured courier, anywhere we deliver
On quote
A panel torn or burnt in an accidentfrom €40
We cut a new panel from a matching hide
A new strap or handle after a lossfrom €35

You only pay the postage to Florence. Most repairs are back with you within three weeks.

Request a repair

Tell us what happened

A photo helps us a lot. We answer within two working days with the address and an estimate of the time it will take.

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Your legal guarantee rights

Your legal guarantee rights

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